Cell phone Pocket
1. Shipping methods and Delivery time
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
2. Shipping destinations
- We ship worldwide
3. Process time
If you place your order before 4 pm, we will start processing it on the same day excluding the back order. And your parcel will be sent out within 2-5 business days.
- Standard Shipping (12-22 business days after shipped)
- Express Shipping（5-8 business days after shipped)
- Shipping time might vary depending on location, shipment method and other factors.
- Standard Shipping, Orders 0-0.701kg will be charged for $7.99
- Standard Shipping, Orders 0.701-1.001kg will be charged for $9.99
- Standard Shipping, Orders 1.001-1.301kg will be charged for $10.99
- Standard Shipping, Orders 1.301-1.601kg will be charged for $13.99
- Standard Shipping, Orders 1.601-1.801kg will be charged for $15.99
- Standard Shipping, Orders 1.801-2.001kg will be charged for $16.99
- Standard Shipping, Orders 2.001-2.301kg will be charged for $17.99
- Standard Shipping, Orders 2.301-2.601kg will be charged for $18.99
- Standard Shipping, Orders 2.601-2.801 will be charged for $19.99
6. Shipping Note
- The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.
- Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours, please offer an available address where someone can accept it as a signature may be required.
- Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.
7. For Undelivered Solution
- Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by Coendy to decrease your losses.
- For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 months of shipment. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.
30 Days Returns Guarantee
Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective or damaged, wrong size or wrong product, please apply an after-sale service or email us immediately.
How to return us:
For personal reason, please contact our customer service:firstname.lastname@example.org
and describe the issue in detail, including the return reason, along with your order ID and SKU product number.
For defective incorrect or not as described item(s), please send us a clear picture of the problem and then we will give you solutions.
* All returns must first be approved by our customer service team
1. Refund will be transferred to the original account.
2. Refund arrival time:
For the credit card refunds, it takes 7-14 business days for the transaction to be processed.
For the PayPal refunds or other payment methods, it takes up to 72 hours for the transaction to be processed.
1. If you received an incorrect or defective item, please contact our customer service:
email@example.com and we'll exchange your item(s) for free.
2. If the items are correct without defective, exchange shipping postage will be charged by the customer. The customer should bear the return shipping fee if the original shipping
Welcome to Famoshion.com. We appreciate your visiting, if you have any question about our product or service, feel free to contact us:
Our Address: Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong